International patient guide

Bring ultrasound and other imaging reports, blood test results, relevant medical history, medicines and allergy information. Note when symptoms began, how often they occur and your questions.

This website does not make medical appointments. Before travelling, confirm the doctor’s schedule, booking process, address, transport, language, accompanying arrangements and required documents through a verified contact. Do not rely on unconfirmed or outdated details.

Before sending records, confirm who will receive them, why they need them and how they will be stored. Share only what is needed for assessment; consider obscuring unnecessary identity numbers.

Plan around four days and three nights. The doctor determines testing, treatment and discharge timing based on your condition. Fees and included services are set out in a written estimate.

Ask about consultation, tests, surgery, anaesthesia, medicines, hospital stay, follow-up and possible additional costs.

Coverage depends on policy terms, eligible providers, doctor, treatment, location restrictions and pre-authorisation. Contact your insurer directly about network status, prior approval, reimbursement or direct billing and claim documents. Do not assume coverage based only on a verbal summary.

Does the policy cover care in Shenzhen and this treatment? Is a referral or pre-authorisation required? Is direct billing available? Which original or language-specific documents are needed? Are there deductibles, co-insurance, annual limits or exclusions?

Request a diagnosis summary, procedure notes, discharge instructions, pathology or imaging reports, medication list and follow-up advice in a format your Hong Kong doctor can read.

Follow-up is planned for three years, with the doctor advising the schedule according to the procedure and individual condition. Stones can recur after three years; seek care if symptoms arise.

Seek urgent care locally for persistent or severe abdominal pain, fever, yellow eyes or skin, repeated vomiting, fainting or rapid deterioration. Do not wait for a cross-border appointment or social media reply.